AI solution

AI Prompt: Efficiently Categorize & Prioritize Support Requests

This AI prompt supports support teams efficiently in the structured recording, categorization, and prioritization of customer inquiries. Users submit one or more requests with mandatory details such as an identifier and problem description, as well as optional additional information. The prompt analyzes each request individually, specifically asks for any missing mandatory details, and assigns requests to defined categories (Account Access, Billing, Product Function, Other) and priorities (Critical, High, Normal). The output is a sorted table with identifier, category, priority, justification, and next review step, supplemented by open questions and assumptions.